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Why change energy suppliers?
This can be one of the easiest ways to save money on your energy bills. There are many
different deals available and this website uses software that displays ALL suppliers and tariffs. It may even be that your current energy supplier has a cheaper tariff than the one you are currently on. It is worth checking if you are on the best tariff
they offer.
Why you should use our website and not a sales person
You can find out about a particular energy supplier’s prices by talking to a sales person who
knocks at your door or has a stall in a public place such as a shopping centre or supermarket.
A sales person can tell you about any deals with the energy supplier that they work for, but this will
not give you a comparison with other suppliers.
Information you need to change your tariff or energy supplier
You will need the following information to compare
tariffs:
1 The name of your current tariff. This is usually
on your bill
2 How much you spent on electricity and gas in
the past year. You can work this out by looking
at your past bills. For the most accurate
information use bills based on actual meter
readings rather than estimates. Your annual
statement will also detail how much you
spent on energy in pounds and kilowatt hours
(kWh) the previous year. Using your annual
consumption in kWh will give you a more
accurate comparison
3 How you currently pay for your energy: cheque,
Direct Debit, online or prepayment meter
4 How you would like to pay with a new energy
supplier. Direct Debit or online payments are
usually cheaper than paying by cheque or
prepayment meter
5 Decide if you want to change both your gas
and electricity supplier. Dual fuel deals from the
same energy supplier are often the cheapest
options
6 Your postcode
The information they give must be:
● complete
● accurate
● understandable
● appropriate
● not misleading
2 They must be fair and transparent about prices
3 Before you sign up to a new deal, a sales
person must give you a written estimate and,
where possible, a written comparison with your
current tariff
4 The estimate should tell you how much your
energy is likely to cost you for a year and be
based on how much energy you currently use
5 If you use a prepayment meter or a sales
person says the new tariff will be cheaper than
your current one, they must give you a written
comparison
6 If you decide to switch suppliers, the sales
person must:
● give you a copy of the contract you have
signed
● explain what happens next
● remind you to check that the new energy
supplier and tariff is right for you
● explain how to cancel your current energy
supplier
The EnergySure Code
This code has clear standards which sales people
must follow. These include explaining your rights and
what you should do if you have any concerns. The
six big energy suppliers have signed up to the code:
● British Gas
● EDF energy
● EON
● npower
● Scottish Power
● SSE (Southern Electric, Scottish Hydro,
SWALEC, Atlantic
What to do if you change your mind
Following your decision to switch energy
suppliers, the new supplier must call you within
24 hours to check that you are happy to continue
and explain the contract you signed.
You have seven days after signing the contract
with the sales person to cancel the contract with
the new energy supplier
What happens after you’ve
chosen a new energy supplier
There will be no interruption to your electricity or
gas supply while you are switching suppliers.
The following steps will happen to complete the
process.
1 Your new energy supplier will ask for a meter
reading to make sure you are billed at the right
time for the right amount
2 Your new energy supplier will pass this reading
onto your old supplier so that they can bill you
for any outstanding money you owe. If you
do not pay this outstanding amount, the old
supplier can stop you from leaving until you pay
3 Your new energy supplier will let you know the
date when your contract with them will begin
4 Both the new and old energy suppliers will give
you telephone numbers to call if you have any
questions
5 The switching process should be completed in
six to eight weeks.
Problems during the switching
process
Energy suppliers have signed an agreement
saying they will work together to quickly and
simply resolve any problems during the switching
process regardless of who is at fault.
If you have a problem, you can contact either your
old or new energy supplier.
How Consumer Direct can help – 08454 04 05 06
Consumer Direct is a free independent advice service and they can:
1 tell you what your rights are
2 give you independent advice
3 give you information about free services from energy supplier
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